Sprout provides dedicated support for license holders and free training.
For support with advanced implementations, custom functionality, or open-source projects, consider hiring us. We are available for custom development and consulting services and are happy to improve or extend our plugins based on your project needs.
# Documentation & Troubleshooting
Our goal is to make the documentation the primary place that you can find answers. Please review the docs to get a deeper understanding of our plugins and find code examples.
When we run into a problem, we typically try a few of the following things:
# Clear cache
Clear cache in the Craft settings. Clear cache in the browser. Try a different browser. Try a different network. Take a walk. Clear cache again!
# Upgrade to the latest software
Make sure you are using the latest version of Craft and all plugins on your website.
# Simplify the code you are working with to as simple as it gets
If you're trying to get code to work in a complex template, copy the code you are having trouble with and see if you can get it working in a blank template. Simplify the code in the area causing trouble to just output plain text, and then slowly add back more complexity variable by variable.
# Install a fresh version of the plugin
To help rule out plugin conflicts or upgrade issues, re-install your plugin on a temporary development site and create a quick prototype of what you are trying to do again and see if it works in a fresh environment.
# Support Questions
If you are unable to find an answer, support is available for Sprout license holders. We typically respond within 24-48 hours during the business week. We monitor support tickets during US business hours Monday-Friday, 9am-6pm ET (1pm-10pm GMT).
While we do offer license holders free support and do our best to solve any issues that come up in a timely manner, we are not able to guarantee a response time or time to resolution for all issues. Please plan your projects and upgrades with enough time to test and reach out with any questions.
# Craft Stack Exchange
If you have a general question, consider posting your question on Craft Stack Exchange so you and others can benefit from finding the question in search results in the future. We monitor Craft Stack Exchange for posts tagged:
For bugs and general support that doesn't fall in another category, please contact us at: [email protected]
Unofficial Support Channels
While you may find Sprout team members on Craft Discord, Twitter, or over private email, we do not monitor these channels for support and messages can be overlooked or lost to history.
If you are in need of support, please use one of the official support channels listed above.