Request Support

Hello there,

Our goal is to make the documentation the primary place that you can find answers. Please review the docs for an understanding of our plugins and example code.

Plugin Documentation

Craft Stack Exchange

If you think someone else learning Craft or learning to use our plugins might have a similar question to you, consider posting it on Craft Stack Exchange. This helps everyone find answers more quickly and, sometimes, even leads to new friends!

We monitor Craft Stack Exchange for posts tagged: plugin-sproutforms, plugin-sproutemail, plugin-sproutseo, etc.

Straight Up Craft

Some issues might just require a deeper understanding of the basics. Is it time to take a step back and look for some articles on Straight up Craft, like one of the Getting Started Guides?!


Still looking for answers?

When we run into a problem, we typically try a few of the following things:

  • Clear cache
    Clear cache in the Craft settings. Clear cache in the browser. Try a different browser. Clear cache again!
  • Simplify the code you are working with to as simple as it gets
    If you're trying to get code to work in a complex template, copy the code you are having trouble with and see if you can get it working in a blank template. Simplify the code in the area causing trouble to just output plain text, and then slowly add back more complexity variable by variable.
  • Install a fresh version of the plugin
    To help rule out plugin conflicts or upgrade issues, re-install your plugin on a temporary development site and create a quick prototype of what you are trying to do again and see if it works in a fresh environment.

Gosh, still looking for answers?

If you haven't been able to find an answer to your question in docs or Craft Stack Exchange, time to get in touch!

The first thing we'll do when you send us a support ticket is try to re-create the problem you are experiencing. It's hard to troubleshoot what we can't experience ourselves! The more you can help us re-create the problem you are experiencing quickly, the sooner we'll be able to reply with an answer instead of another question. We can help you out best when you provide us:

  1. A clear description of what you expect to be happening and what is happening
  2. A list of things you've already tried to do to solve the problem
  3. A step-by-step example of how to recreate the problem
  4. A zip file of your database, log files, and any relevant templates (vote to make this easier)

Finally! Time to send an exceptionally composed support request.


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